Airline Reservation
Automated reservation centers may employ many reservations agents, but overall employment may drop because a greater number of calls can be handled by one agent. Additionally, travel agents using on-line computers make reservations and issue tickets. Automated self-ticketing and ticketless travel may further reduce demand for Airline Reservations Agents and downtown CTO agents. There will be little or no effect on airport Passenger Service Agents since these workers perform a wider variety of tasks.
C (Business) Class passengers travelling on CSA operated flights to/from the USA, US territories and Canada are entitled to carry, free of charge, a maximum of two pieces of checked baggage, where the total of all three dimensions of each piece must not exceed 158 cms, and the weight of each piece may be no more than 32 kgs. Y (Travel) Class passengers are entitled to carry, free of charge, a maximum of two pieces of checked baggage, where the total of all three dimensions of one of them must not exceed 158 cms, and the total dimensions of both pieces of checked baggage must not exceed 273 cms. The weight of each piece may be no more than 32 kgs. A passenger paying 10% of the applicable fare (Infant-below 2 years of age) is entitled to carry, free of charge, one piece of baggage (the total of all three dimensions must not exceed 115 cms) as well as one fully-folding pram, however, he/she is not entitled to a seat. Children over 2 years of age, and below 12 years, are entitled to a seat and baggage carriage to the same extent as adult passengers. A passenger will pay extra charges for his/her baggage’s excess weight, number of pieces or dimensions. For more detailed information please contact any CSA sales office.
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